Salesforce Agentforce Specialist Full Exam Course - CoursesDigest Training

Course Content

CHAPTER 1: Prompt Engineering

Given business requirements, identify when it’s appropriate to use Prompt Builder

Identify the right user roles to manage and execute prompt templates

Identify the considerations for creating a prompt template

Given a scenario, identify the appropriate grounding technique

Explain the process for creating, activating, and executing prompt templates

Chapter 2: Agentforce Concepts

Explain how an agent works and how the reasoning engine powers Agentforce

Leverage standard topics, custom topics, standard agent actions, and custom agent actions

Manage and monitor agent adoption

Manage Agentforce user security

Test an agent using Testing Center

Deploy an agent from sandbox to production

Chapter 3: Agentforce and Data Cloud

Improve agent’s response accuracy and personalize answers with Agentforce Data Library

Ground with retrievers in Data Cloud

CHAPTER 4: Agentforce and Service Cloud

Build an agent that answers questions based on Knowledge articles

Connect an agent to a digital channel

Given a scenario, identify the correct generative AI feature in Agentforce for Service

Chapter 5: Agentforce and Sales Cloud

Given a scenario, identify the correct generative AI feature in Agentforce for Sales

Given a scenario, identify when to use Agentforce Sales Agents (SDR and Sales Coach)